What creates influence in a world overflowing with information? In this episode of Chief Influencer®, Anthony Shop sits down with Josh Resnik to discuss how leaders can build trust, navigate complexity, and make better decisions in an increasingly volatile political and regulatory environment. Josh spent nearly a decade at FiscalNote in multiple executive roles, including General Counsel, COO, and ultimately CEO and President, before stepping down in June 2026.  Drawing on a career that spans law, media, technology, business development, and executive leadership, Josh shares lessons on communication, stakeholder management, and why influence is often the result of listening rather than persuading. The conversation explores the future of public affairs, the growing role of AI in decision-making, and why trusted information has become a competitive advantage. Josh also explains why the most effective leaders focus on solving problems, helping others succeed, and building credibility over time. Whether you're leading a company, shaping policy, or managing change, this episode offers valuable insights on trust, technology, and influence in today's rapidly evolving world. Takeaways:Influence is built on trust, and trust starts with listening. The strongest leaders spend more time understanding others' perspectives than trying to persuade them.Effective communication requires consistency and audience awareness. While the core message should remain the same, leaders must tailor how they communicate based on the needs and priorities of different stakeholders.Public affairs leaders create the most value when they connect policy developments directly to business outcomes. Understanding how external issues impact organizational goals helps elevate public affairs from a support function to a strategic driver.AI can dramatically improve productivity and decision-making, but it cannot replace human judgment. Leaders must combine technology with experience, context, and critical thinking.Trusted information is becoming more valuable as content becomes easier to create. Organizations that can provide authoritative, reliable insights will have a significant advantage in an AI-driven world.Influence often grows as a byproduct of helping others solve problems. Leaders who focus on supporting colleagues, building relationships, and creating value naturally expand their impact over time.The future belongs to organizations that can combine technology, data, and human expertise. Success will come from using AI to enhance decision-making while preserving the relationships and judgment that drive meaningful outcomes. Quote of the Show:"Make it your mission to solve interesting problems and help other people. The influence will just be a byproduct of those behaviors, of the listening, the building trust, and really with those things as the foundation." Links:LinkedIn: https://www.linkedin.com/in/joshresnik/ Website: https://fiscalnote.com/ 

In this episode of Chief Influencer®, Anthony Shop sits down with Bryan Myers, President and CEO of [solidcore], to explore why the most effective leaders don't lead from a distance—they lead through experience, authenticity, and connection. Bryan shares how becoming a [solidcore] coach helped him build credibility with employees, clients, and industry peers, and why understanding the frontline experience is essential for any leader. The conversation dives into personal branding, vulnerability, servant leadership, and the balance between staying authentic while adapting to different audiences. Bryan also explains why influence is less about persuasion and more about how you make people feel. From coaching under the blue lights to showing up in private equity boardrooms in a pink suit, Bryan offers a powerful reminder that leadership works best when people see the human behind the title. Takeaways:Credibility is built when leaders take the time to understand the frontline experience firsthand. By spending time alongside employees and learning what their work actually involves, leaders gain valuable perspective and earn trust that can't be achieved through a title alone.Authenticity doesn't mean showing up the same way in every room—it means staying true to who you are while adapting to the audience. Great leaders understand how to adjust their communication style to different situations without compromising their values or identity.Personal brands are built through consistency, not performance. A strong personal brand comes from regularly sharing your genuine perspectives and values, not from chasing trends or trying to create a polished image.The strongest leaders create environments where vulnerability and honesty are encouraged. When leaders are transparent about challenges and willing to admit they don't have all the answers, they create a culture built on trust and open communication.People connect with people, not institutions. Accessibility builds trust. Leaders who are approachable, visible, and willing to engage directly with employees, customers, and stakeholders create stronger relationships and deeper loyalty.Successful brands know exactly who they serve—and who they don't. Rather than trying to appeal to everyone, the strongest brands stay focused on their core audience and consistently deliver an experience that aligns with their values.Lasting influence comes from making people feel valued, capable, and understood. The most influential leaders help others recognize their potential and leave people feeling more confident, empowered, and supported. Quote of the Show:“Real influence is really about how you make people feel. When they are in your presence, when you are working alongside them, because when you figure out the unlock to making them feel the way that you want, that is when they will run through a brick wall for you.” Links:LinkedIn: https://www.linkedin.com/in/myersb/ Website: https://www.solidcore.co/ 

In a special panel episode of Chief Influencer®, recorded live at the Embassy of Austria in partnership with the National Digital Roundtable, Anthony Shop moderates a conversation on the forces reshaping how people discover, trust, and engage with information. He's joined by Jenny Abamu, Maryland Policy & Politics Reporter at WAMU 88.5; Katerina Eva Matsa, Director of News & Information Research at Pew Research Center; Tony "TonyPinDC" Polcari, Principal and On-Air Host of Current Strategy at Monumental Sports & Entertainment and Fox 5 DC; and Peter Cherukuri, Founder of LeaderForce Studios. Together they unpack how audience fragmentation, the rise of independent creators, and artificial intelligence are rewriting both the business of news and the public's relationship with truth. The conversation goes well past media-industry shop talk. Jenny and Tony describe how they've built trust by showing their work and embracing imperfection on social platforms; Kat brings the research on why institutional trust has eroded while local news and creator relationships largely haven't, and Peter unpacks the business models, from "front porch, premium backyard" strategies to AI as an accelerant rather than a replacement, that will determine who survives the shift. For any leader navigating a fragmented, AI-accelerated information environment, this episode is a working playbook for earning and keeping trust. Takeaways:Influence Has Become Personal: Trust is shifting away from institutions and toward the people who represent them. The organizations winning today are the ones empowering authentic voices to build relationships at scale.Authenticity Beats Polish, Even With the "Ums": A stumble, an accent, an unscripted moment — these read as more human and more trustworthy than a flawlessly produced segment, especially with younger and social-first audiences.Local News Wins on Trust Because of Proximity: Audiences trust local journalists more than national outlets largely because they believe those journalists are embedded in their communities. Local news is also one of the few places where partisan polarization in media trust hasn't taken hold.Utility Is the New Trust Currency: People extend trust to whoever actually helps them do something — understand a ballot measure, navigate a local issue, do their job better. Business models built around real utility are outperforming strategies built purely for scale.Short-Form Content Is the Gatekeeper to Long-Form Trust: In the "clip economy," a strong first few seconds earns the right to a longer relationship. Audiences hand over their attention in stages, and creators who win the short clip can convert that into deeper engagement over time.AI Can Accelerate the Work, But It Can't Build the Relationship: Every panelist agreed AI is already speeding up production, editing, and research — but none believe it can replace source relationships, lived experience, or the judgment required to interpret what people actually mean.Owning Your Faults Builds More Trust Than Hiding Them: Audiences are forgiving of mistakes and unforgiving of cover-ups. Being transparent about missteps, rather than scrubbing them, is one of the fastest ways to build durable credibility. Quote of the Show:"Trust is the gold coin of this media age." — Jenny Abamu Links:Jenny AbamuLinkedIn: https://www.linkedin.com/in/jennyabamu/WAMU: https://wamu.org/person/jenny-abamu/Katerina Eva MatsaLinkedIn: https://www.linkedin.com/in/kmatsa/Pew Research Center: https://www.pewresearch.org/staff/katerina-eva-matsa/Tony "TonyPinDC" PolcariLinkedIn: https://www.linkedin.com/in/anthonyjpolcari/Fox 5 DC: https://www.fox5dc.com/Peter CherukuriLinkedIn: https://www.linkedin.com/in/petercherukuri/ Embassy of Austria: https://www.austria.org/ National Digital Roundtable: https://www.digitalroundtable.org/  Shout Outs:Anna Palmer: https://www.linkedin.com/in/anna-palmer-124a295/ 2WAY: https://2way.tv/ “Machines of Loving Grace”: https://darioamodei.com/essay/machines-of-loving-grace 

In this special compilation episode of Chief Influencer, Anthony Shop brings together lessons from leaders across media, public policy, healthcare, and advocacy to explore a central theme: why great leaders listen first. The episode features conversations with Emma O’Brian, General Manager, Factiva at Dow Jones; Arthur C. Evans Jr., CEO of the American Psychological Association; Lesley Lopez, Maryland State Delegate; and Jeff Todd, President and CEO of Prevent Blindness. Together, they share insights on authenticity, coalition building, trust, vulnerability, and the power of human connection in today’s fragmented communications landscape. From Emma O’Brien’s reflections on why “faces are the new logos,” to Dr. Evans’ stories about community listening in Philadelphia, to Lesley Lopez’s perspective on authenticity in politics, and Jeff Todd’s emphasis on relationships as the foundation of leadership, the episode reveals a consistent truth: influence is built through trust, not transactions. Whether discussing social media, policymaking, organizational leadership, or public engagement, each guest underscores that people are more likely to follow leaders who listen deeply, communicate honestly, and show up as real people. In a world saturated with content and noise, this episode offers a timely reminder that authentic influence still begins with human connection. Takeaways:Faces Build Trust Faster Than Logos: Leaders who communicate authentically and consistently create familiarity and trust in ways institutions alone often cannot. Podcasts, social platforms, and personal storytelling help humanize organizations.Authenticity Is an Internal Leadership Skill Too: Influence is not only external-facing. Inside organizations, trust and credibility are built through honesty, consistency, and authentic relationships across teams and stakeholders.Listening Creates Better Solutions: Arthur Evans’ stories from Philadelphia demonstrate that communities often already hold the wisdom needed to solve their own problems — leaders simply need to listen deeply enough to uncover it.Vulnerability Strengthens Public Leadership: Leaders who openly acknowledge their lived experiences and personal journeys create stronger emotional connections and greater credibility with audiences.Coalition Building Requires Respect, Not Just Agreement: Effective influence comes from building long-term relationships, listening to opposing viewpoints, and creating consensus without compromising core principles.Digital Platforms Can Deepen Human Relationships: LinkedIn and other platforms are most effective when used not just for broadcasting accomplishments, but for maintaining authentic relationships and celebrating others.Influence Starts with Genuine Human Connection: Across every conversation in this compilation, one theme emerged consistently: leadership becomes easier — and more impactful — when people feel understood, valued, and included. Quote of the Show:“Inherent in every community is the wisdom to solve its own problems.” — Arthur C. Evans Jr. Links:Emma O’BrianLinkedIn: https://www.linkedin.com/in/emmavobrian/ Website: https://www.dowjones.com/ Arthur C. EvansLinkedIn: https://www.linkedin.com/in/arthur-c-evans-phd/ Website: https://www.apa.org/ Lesley LopezLinkedIn: https://www.linkedin.com/in/lesleylopez/ Website: https://www.gwu.edu/ Jeff ToddLinkedIn: https://www.linkedin.com/in/jefftoddjd/ Website: https://preventblindness.org/ 

What does it take to influence people in an era where trust is harder to earn, and attention is harder to capture? In this episode of Chief Influencer, Anthony Shop sits down with Dr. Loretta Doan, CEO of the American Association of Immunologists (AAI), to explore how leaders can turn expertise into influence, build trust across diverse audiences, and create alignment that drives meaningful impact. Drawing on a career that spans science, communications, policy, and association leadership, Loretta shares how she helped transform AAI into a more outward-facing organization and talks about the launch of the Immunology Explained initiative. Along the way, she reveals why influence is not about being the loudest voice in the room, but about earning credibility, empowering others, and creating opportunities for trusted messengers to connect with the audiences they serve. The conversation explores the power of "borrowing trust," building internal alignment before pursuing external visibility, and why authentic leadership is more important than polished messaging in today's environment. Whether you're leading a nonprofit, association, company, or movement, this episode offers practical lessons on how influence is built, sustained, and scaled. Takeaways:Influence Starts With Listening: Before leaders can communicate effectively, they must understand their audience. Loretta explains that meaningful influence begins with listening, learning where people are coming from, and meeting them where they are.Trust Is Built Through People: Institutions may struggle to earn trust, but people still trust other people. Leaders can extend their reach by empowering ambassadors, advocates, and trusted voices who can connect authentically with their own communities.Internal Alignment Creates External Impact: Successful public-facing initiatives rarely start with marketing campaigns. They begin with alignment among leadership, staff, stakeholders, and members. When people share a common vision, influence becomes far more powerful.Borrowing Trust Accelerates Credibility: One of the episode's most memorable concepts is the idea of "borrowing trust." Strategic partnerships with respected experts, creators, and advocates can help organizations reach new audiences and build credibility faster.Great Leaders Create Space for Better Decisions: Loretta shares how presenting multiple options rather than forcing binary choices helps encourage collaboration, reduce defensiveness, and create stronger outcomes across teams and boards.Authenticity Matters More Than Perfection: In a world saturated with polished content, authentic human connection stands out. Influence grows when leaders show up as people first and allow others to connect with the human side of leadership.Influence Evolves Over Time: Early in a career, influence often feels tied to personal recognition. As leaders mature, influence becomes less about individual visibility and more about helping others succeed and creating lasting impact through collective effort. Quote of the Show:"People trust people. We borrow the trust of these influencers who do have these followings of people who trust them." Links:LinkedIn: https://www.linkedin.com/in/loretta-doan-9b876a4/ AAI Website: https://www.aai.org/ Immunology Explained: https://linktr.ee/immunologyexplained  Shout Outs:Gwen Fortune-Blakey: https://www.linkedin.com/in/gwenfortuneblakely/ Dr. Meghan Martin:Linktree: https://linktr.ee/beachgem10 TikTok: https://www.tiktok.com/@beachgem10